At Streamiro, customer satisfaction is important to us. This Refund Policy explains when a refund may be requested and the conditions that apply to digital subscription purchases.
1. Free Trial
When a free trial is available, we strongly recommend using it before purchasing a subscription.
The trial allows you to check service quality, device compatibility, and your internet connection before making a purchase.
2. Refund Requests
Refund requests must be submitted within 7 days of the original purchase date.
A refund may be considered when:
The service cannot be activated due to a technical issue on our side.
A significant technical problem prevents the customer from using the service and our support team is unable to resolve it.
The customer was charged more than once for the same order by mistake.
Submitting a refund request does not automatically guarantee approval. Each eligible request may be reviewed individually.
3. Non-Refundable Situations
Refunds will generally not be provided when:
The customer changes their mind after successfully receiving and using the service.
The customer’s device or application is incompatible despite a trial being available before purchase.
Problems are caused by the customer’s internet connection, device, network configuration, or other circumstances outside our control.
The customer provides incorrect information required for activation.
The customer violates our Terms and Conditions.
A substantial portion of the purchased subscription period has already been used.
4. Technical Issues
If you experience a technical problem, please contact us first and allow our support team a reasonable opportunity to investigate and resolve the issue.
Where the problem cannot reasonably be resolved and the request otherwise qualifies under this policy, a refund may be considered.
5. Refund Processing
Approved refunds will normally be returned through the original payment method where technically possible.
Processing times may vary depending on the bank, card issuer, payment provider, or payment method used.
Any payment or network fees that are non-refundable to Streamiro may be excluded from the refunded amount where permitted by applicable law.
6. Cryptocurrency and Alternative Payments
Payments made using cryptocurrency, gift cards, or other alternative payment methods may not always be technically reversible.
Where a refund is approved for such a transaction, Streamiro will communicate the available refund method with the customer.
7. Abuse and Fraud
Streamiro reserves the right to refuse refund requests involving suspected fraud, abuse, unauthorized payment disputes, repeated misuse of trials or refund requests, or violations of our Terms and Conditions.
8. Consumer Rights
Nothing in this Refund Policy limits any mandatory consumer rights or refund rights that may apply under applicable law.
9. Contact Us
To request a refund, contact Streamiro through the support options available on Streamiro.com and provide your order information, payment details, and a brief explanation of the issue.
We will review your request and respond as soon as reasonably possible.
